Privacy Policy


Aladdin Scheme Limited’s (“us”, “we”, or “our” or “Aladdin.ng”) digital financial products, services, and applications (together with the Website, herein called “The Platform” or “The Services”). Aladdin Digital Bank (“The Platform” or “The Services”) is a digital open bank app developed and operated by Aladdin Scheme Limited. At Aladdin Scheme Limited, we collect and use personal information to provide services to our customers. We treat your personal information as private and confidential. We are dedicated to protecting your privacy and providing you with the highest level of security at any point of interaction when you visit our platforms or use our services. This Privacy Policy (together with our Terms and Conditions) explains what information we collect, how we collect, share, use, and protect your personal information when you visit or use this website, our app and other services offered by us. This policy is to inform you of how we collect, use and store personal information provided by you when you visit our website (https://www.aladdin.ng/) or use our application and the associated services at any time (“The Services” or “The Platform”). We use your data to provide and improve your experience on our website and application. By using the Services, you agree to the collection and use of personal information in accordance with this policy. If you have any questions about your personal information, please email us at info@aladdin.ng or leave a post on our community forum.

Information We Collect

We collect personal information from sources including website visits, apps, personal identification documents, personal financial statements, third parties (e.g. other banks, clearinghouses, payment service providers, credit bureaux etc.), interaction with our staff, and any communication with us.

  • When you register for the Service, we will collect your telephone number and may also collect your name, age, bank verification number (BVN), email address or other contact information. With this information, we may cross-check your identity with third parties, including the person you have provided as your emergency contact. We will also collect data from your device for our credit scoring system. This includes information relating to your device, such as device make and model, operating system, and installed software applications. We may also collect your email and phone-book contacts and information related to device activity such as SMS logs and GPS location information. To supplement this information, we may also collect data from third parties such as credit bureaus and other financial institutions. By registering for the Service, you authorize the collection and processing of the foregoing data.
  • We collect information on your transactional account history, account balance, ATM card
  • usage, payment records etc., and other information from third parties including government agencies, lawyers, employers, social media etc.

We collect electronic, and metadata gathered from your usage of our website, digital banking app etc. We use cookies which are stored on your computer and mobile devices whenever you visit our website. Cookies help us personalize your user experience and deliver relevant information to you on our website. We may also collect information such as audio recordings of calls to our helplines, video footage of visits to our office and service outlets.

Your Personal Data/Information
We will use your personal information to meet the legitimate interests of Aladdin.ng, and to provide you banking services generally including: Establishing your identity and assessing your eligibility for our products and services Updating and enhancing our records, Customer Relationship Management, Risk identification and management Investigation and prevention of illegal and fraudulent activity. Designing and administering our products and services. Conducting and improving our business and improving customer service experience. Complying with legal obligations and assisting law enforcement agencies Identifying and informing you about other products and services that we think may be of interest to you.

Your Data Privacy Rights Right to Rectification
Users can modify or change their name, email password, and mobile login PIN via their profile.

Sharing Your Information
To the extent that it is necessary and permitted by law, we may reveal or share your information with the following people: Our employees, Our subsidiaries, affiliates and strategic partners Financial services providers including other banks, clearinghouses, credit bureaux, payment service providers etc. Courts, regulators, government agencies, law enforcement agencies etc. We will not share your information with any unaffiliated third parties for marketing purposes unless you expressly permit us to do so, nor would we share your information about your usage of our website unless legally required to do so.

Security of Data
Aladdin.ng takes the safeguarding of your personal information very seriously. We maintain physical, electronic and procedural safeguards that comply with applicable laws and regulations to ensure the security of your information, prevention of unauthorized access and use, accidental or unlawful alteration and destruction; and other unlawful or unauthorized forms of processing. We regularly train our staff to ensure the proper management of personal information. We also ensure that our third party service providers maintain adequate measures to protect the confidentiality of personal data they receive. We regularly update our security protocols and processes to meet industry standards. If you have been provided a password to grant you access to specific areas on our site, you are responsible for keeping this password confidential. You must not share your password or other authentication details with anyone, we will not be liable for any losses you may incur if you disclose your password and/or authentication details. We will store and retain your data for as long as is necessary for the purpose(s) that it was collected. Storage of your data is also determined by legal, regulatory, administrative or operational requirements.

Your Rights
You have certain rights with regard to your personal information held by us. These include the right to: be informed about how we collect, use and process your personal data; access your personal data held by us, and information on how we process it; withdraw your consent to our processing of your data. When you exercise this right, we will continue to store your personal information but will no longer process it unless required by law or court order to do so; have your personal information rectified if it is inaccurate or incomplete; request the deletion or removal of your personal information where there is no legal or regulatory requirement for its continued processing; request that your personal information be made available to you in a common electronic format and/or request that such data be sent to a third party; and object to the processing of your personal information in certain circumstances. It is your responsibility to make sure that your personal information provided to us is accurate at all times, and to inform us of any changes as they occur.

Social Media Platforms
We may interact with customers through various social media platforms. Your usage of these platforms and any personal information that you make available through these platforms will be subject to the platform's applicable terms and privacy policies. We will never ask you to share your personal, account or security information on social media sites.

Advertising and Promotional Materials
We may contact you with information on products and services that we think you may find useful. If you do not wish to receive advertising and promotional materials from us, you can opt out at any time by sending an email to info@aladdin.ng

Changes to This Privacy Policy
We will retain your Personal Information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a more extended retention period is required or permitted by law. Any change to our Privacy Notice will be communicated on our website or upgrades via the application, and this will be effective as at the time it is posted. Accordingly, we encourage periodic reviews of this Privacy Notice for awareness of any changes that may have occurred. Revised versions of this Privacy Policy will automatically become applicable to you.

Contact Us
If you have any questions, comments or requests regarding this Privacy Policy or other privacy issues, please address them to info@aladdin.ng, or contact us at Plot 8, Providence Street, Lekki Phase 1, Lekki, Lagos, Nigeria.

Your Consent By providing any personal information (including, without limitation, your financial information and contact details) to us, you consent to the use of your personal information as set out in this Privacy Policy. Please note that email communications are not always secure; so please do not include debit/credit card information or sensitive information in your emails to us.