Advice and answers from our team and customers.

Find here answers from the Aladdin Team. We want to maintain that immersive experience for our users. Come join us on this incredible and long journey.




General questions


  • What is Aladdin

    Aladdin is the World’s first digital open bank that that seamlessly combines banking and commerce. On Aladdin, you can save, borrow, make payments and get rewarded for saving.

  • How can I save on Aladdin

    Aladdin supports different kinds of savings such as Fixed savings and target savings. To start saving, click on the savings icon and you can select any of the available savings options, provide the necessary information and your savings account will be created.

  • Who do I need to contact to get support

    We provide support via several channels as listed on our website and mobile app. You may start by chatting with support team on our website or drop us a message and we will surely get back to you or you may contacts us via WhatsApp or Telegram

  • Do you work 24/7

    As a digital bank, we operate 24/7. We are always available via our channels. You may request for a loan or start a savings goal at any time .

  • Can anyone use Aladdin

    Aladdin is open to anyone that is old enough to operate a bank account and has the necessary documents.


Technological issues


  • I am not tech savvy can I use Aladdin for my savings

    Yes, We have Aladdin field agents that can guide you through the account opening process and also on how to make a loan request or start a savings goal.

  • Do you offer interest

    Yes, we offer competitive interest rates on your savings and still give you a chance to win fantastic prizes via our weekly raffle draws.

  • How do I apply for loan

    To apply for loan on our app, click on the Loan icon, provide the necessary data and documents, accept the loan terms and your loan will be sent for review and approval.

  • What is fixed savings

    Fixed savings is designed to help you lock up funds for a specific period of time without touching it. You also earn competitive interest on your stash.


Financial issues



Request support.

We provide support via several channels as listed on our website and mobile app. You may start by chatting with our support team on our website or drop us a message and we will surely get back to you.
You may also contact us via WhatsApp or Telegram.

Contacts Address
  • Headquarter

    Plot 8 Providence Street

  • Location

    Lekki Phase 1, Lekki, Lagos, Nigeria.

  • Phone

    +234 (0) 913 6575 435,
    +234 (0) 908 1012 741

  • Email

    info@aladdin.ng

  • Social email

    social@aladdin.ng