Aladdin is the World’s first digital open bank that that seamlessly combines banking and commerce. On Aladdin, you can save, borrow, make payments and get rewarded for saving.
Advice and answers from our team and customers.
Find here answers from the Aladdin Team. We want to maintain that immersive experience for our users. Come join us on this incredible and long journey.
What is Aladdin
How can I save on Aladdin
Aladdin supports different kinds of savings such as Fixed savings and target savings. To start saving, click on the savings icon and you can select any of the available savings options, provide the necessary information and your savings account will be created.
Who do I need to contact to get support
We provide support via several channels as listed on our website and mobile app. You may start by chatting with support team on our website or drop us a message and we will surely get back to you or you may contacts us via WhatsApp or Telegram
Do you work 24/7
As a digital bank, we operate 24/7. We are always available via our channels. You may request for a loan or start a savings goal at any time .
Can anyone use Aladdin
Aladdin is open to anyone that is old enough to operate a bank account and has the necessary documents.
I am not tech savvy can I use Aladdin for my savings
Yes, We have Aladdin field agents that can guide you through the account opening process and also on how to make a loan request or start a savings goal.
Do you offer interest
Yes, we offer competitive interest rates on your savings and still give you a chance to win fantastic prizes via our weekly raffle draws.
How do I apply for loan
To apply for loan on our app, click on the Loan icon, provide the necessary data and documents, accept the loan terms and your loan will be sent for review and approval.
What is fixed savings
Fixed savings is designed to help you lock up funds for a specific period of time without touching it. You also earn competitive interest on your stash.
Can I pay monthly with rates
Yes, you can pay back your loan on a monthly basis if the loan tenure is beyond 1 month.
Do you apply extra charges for payments by bank transfer
No, we do not charge you any fee for making your loan repayment via bank transfer. However, we encourage you to fund your designated repayment account so that we can seamlessly debit your card for repayment when your loan is due.
How long do I have to wait after payment to apply for another loan
You may apply for another immediately after you make your repayment.
What do I do if the payment is unsuccessful
If payment is unsuccessful, kindly reach out to our support team and we will try and resolve the issue.
We provide support via several channels as listed on our website and mobile app.
You may start by chatting with our support team on our website or drop us a message and we will surely get back to you.
You may also contact us via WhatsApp or Telegram.
Plot 8 Providence Street
Lekki Phase 1, Lekki, Lagos, Nigeria.
+234 (0) 913 6575 435,
+234 (0) 908 1012 741
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